If IT services are outsourced to service providers, these also have to be managed. The provider manager plays a central role in the organization of the outsourcing company. He is the central contact person for a service provider, monitors its performance and initiates any necessary service changes. After specifying the role and selecting the personnel,…
When having done IT-Outsourcing – measuring success correctly is not easy. In most companies, the success of IT outsourcing is measured by the cost savings realized. It must be ensured that the scope and quality of the service also meet the customer’s requirements. After outsourcing, internal IT checks this based on SLA reports from the…
IT Service Manager versus Provider Manager: in many companies the terms Service Manager and Provider Manager are used for roles in the IT area. Since there is no accepted standard definition for these terms, the understanding of the roles they refer to in companies varies greatly. Sometimes they are used synonymously for one and the…
When companies outsource IT services, they often expect the external provider to provide the same service as it was previously provided by their own IT department. This so-called classic outsourcing forces the provider into a customer-specific corset. This limits the potential for optimization and cost savings. Standardized Managed Services offer an efficient and attractively priced…
Introduction Successful implementation of an IT Outsourcing project requires careful planning and execution. Our “Poster – IT Outsourcing” gives you an overview of the various phases and associated activities of such a project. Key phases are the strategic specifications, the actual outsourcing project and regular operations phase. Objectives and Approach The decision of a company…
Our “Poster – IT Provider Management” provides you with an overview of the necessary internal organization for provider management as well as the design of the provider interface and clearly summarizes all key points to be considered. It thus provides a good overview of key aspects that are explained in detail in our book “IT…
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