Risk management in IT vendor management is essential to minimize risks during and after the outsourcing of IT services, ensuring smooth service operations. In today’s digital world, businesses are increasingly dependent on IT services, making the efficiency and quality of these services critical to their success. In the following, we show how to effectively handle…
Vendor management tools are used to manage the relationship between an organization and its IT service providers. They help organizations manage their providers and vendors, track their performance, and ensure that they are meeting the needs of the business. Yet there is no one-size-fits-all solution for requirements placed on the tools because the functional focus…
When being involved in a transition – successful acceptance tests cannot be taken for granted. Clients know the situation: IT services were outsourced to an IT service provider. However, the acceptance of the IT services in the transition phase is not running smoothly. Typical weaknesses are lack of documentation, insufficient personnel resources, missing measuring equipment.…