Many companies use continual improvement (CI) to respond to ever changing requirements for services, products and processes and to be able to constantly offer their customers new benefits. All organizational units, including service provider management, are now facing these challenges, especially when they are aligned with Service Integration and Management (SIAM). In today’s blog post,…
IT Service Manager versus Provider Manager: in many companies the terms Service Manager and Provider Manager are used for roles in the IT area. Since there is no accepted standard definition for these terms, the understanding of the roles they refer to in companies varies greatly. Sometimes they are used synonymously for one and the…
Our “Poster – IT Provider Management” provides you with an overview of the necessary internal organization for provider management as well as the design of the provider interface and clearly summarizes all key points to be considered. It thus provides a good overview of key aspects that are explained in detail in our book “IT…
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