Description of tasks: The IT organization of a medium-sized industrial company has set itself the goal of aligning its IT services more closely with business requirements. For this purpose, the current services are to be mapped in an IT service catalog for the first time in order to be able to strategically control further development…

Description of tasks: The IT department of a chemical company wants to simplify the access to its services for its IT users. For this purpose, a central service portal has been set up where all service requests can be initiated. In a follow-up project, various service request processes will now be optimized in order to…

Description of tasks: As part of a project for an industrial company that operates in over 40 countries, the workplace PCs of around 2,000 employees worldwide are to be harmonized and equipped with the latest operating system and MS Office version (O365). Prior to this work, the existing PC application landscape must be consolidated and…